Terms of withdrawal

Availability

Our warehouses are generally well-stocked, and in most cases, availability is directly visible on the website. Goods available in our warehouses can be shipped within 24/48 hours after the order is placed. However, there are some products that we can easily procure from our manufacturers and suppliers, while others might be temporarily unavailable between the purchasing process and our confirmation.

If not all items are currently in stock, DanzaShop reserves the right to make a complete shipment within 7 working days. In this case, the customer will be contacted and will have the option to immediately receive the available goods and the remaining items at a later date, with shipping costs at their expense. If delivery times exceed 7 working days due to supplier delays, DanzaShop will make multiple shipments at no additional cost to the customer. This rule does not apply to custom-tailored items, for which delivery times may vary depending on the type of article, quantity, and period.

"DanzaShop reserves the right to cancel or modify an order received if there is clear evidence of a Store malfunction during the purchasing procedures."

Replacements and Returns

If for any reason you are not fully satisfied with your purchase, you can return the goods and request an exchange or refund within 14 days of receiving the order.

How to request a return independently

To start the process quickly and easily, access our returns portal directly from your account. Simply enter your email and select the items you wish to return.

Once returned to our headquarters, the items' integrity will be evaluated before proceeding with the exchange or refund. It is not possible to return products made or ordered specifically for the customer, such as custom-tailored costumes and off-catalog accessories. For hygiene reasons, we cannot accept returns of underwear and tights in opened packaging or any other goods marked as non-returnable in the product description.

The products:

  • Must be kept in their original packaging.

  • Must have their original labels attached.

  • Must not have been tried on (in the case of tights or underwear).

  • Must not have been opened (in the case of CDs and DVDs).

  • Must show manufacturing defects (if applicable).

Returns are made via our courier at a cost of 10.00 euros, which also includes the shipping of the exchanged goods. Payment can be made via PayPal, credit card, or bank transfer. For standard withdrawals, you can ship the goods at your own expense; once the goods are returned, only the cost of the items will be refunded, excluding shipping costs.

Customer Service

For any doubts or special requests, our Customer Service is at your disposal:

  • 📧 Email: customer@danzashop.com

  • 📞 Phone: +39 085 9069142 (From 9:00 AM to 1:00 PM and from 3:00 PM to 7:00 PM)